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A cake for our customer service and support team

August 10th, 2009 · 2 Comments · Distraction, Humour, Reviews, Scanner, SilverFast, Uncategorized

torteLaserSoft Imaging has to give credit to its customer service and support team. Since years they are one of the keys to us being successfully around this long by doing a great job of assisting many of you with a wide variety of technical support and customer service related phone calls and emails day in and day out. Thanks a lot, dear SilverFast customer service and support team. Many of you have also noticed our team’s commitment and have sent in commendations. Here are some of them:

Stan Makowski wrote:

Oh Well… Thanks again for your great support… at least with your s/w I’ll get the most out of my current scanner. All the best.

a software engineer wrote:

… I am a still big friend of analogue photography, so I process greater lots of negatives with my scanner regularly. Often I was frustrated with the workflow and the results of the Nikon software.
[…] Your software is a downright revelation for me. Fast, excellent to control, exact and stable.
[…] Please pass on my commendation to your colleagues. Because I’m working in a software house on my own, I do know, that you’ll have to deal with negative feedback often enough in the area of customer support, quality assurance and development. A honest commendation must be enjoyable from time to time.

Ray Dunsworth wrote:

Thank You!!!! Fantastic Customer Service !!!! Honestly the best of any software company I’ve dealt with.

A reliable customer support cannot be taken for granted these days. Many companies have outsourced or disestablished their support teams for reasons of economy. However, we firmly believe that customer service is part of the product and does not end with the selling of a licence. So when you call or email us in the future, know that as until now the people who are about to help you are full-time LaserSoft Imaging employees empowered to get you the results you need and deserve.

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2 Comments so far ↓

  • Andrew McCulloch

    I am about a week into my 30 day trial of Silverfast 8. Before installing it I could not get my Win 7 64 bit Ultimate and Gateway Desktop computer to recognize my Nikon 8000 ED film scanner. Suddenly, after installing Silverfast, my scanner was not only working with Silverfast, as expected, but also with ver 4.03 of Nikon Scan. I will eventually purchase the Silverfast 8 but right now is not a good time for me to do so. My question is : When my Silverfast trial expires and I do not try to continue to run Silverfast, will I still be able to run the Nikon Scan software with my Nikon Scanner still being recognized?

  • Jan

    Yes, no problems to expect.

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